DELANO MCGREGOR
SUCCESS RARELY HAPPENS WITHOUT THE HELP OF OTHERS
Thank you for visiting! You will find my professional experience, skills, interests, and education. This site is a showcase of my pursuit toward the vision of living in a more collaborative world.
Browse through all the information I’ve provided
then contact me directly to learn more.
CORE VALUES
CREATIVITY - LEADERSHIP - EXCELLENCE - HONESTY - FAIRNESS
I live by core values that set the direction for every decision I make. The road before me becomes more clear as my path is refined through these essential beliefs.
My core values serve as a compass to guide me to the best outcomes for others. Unwavering reliance on core values makes the path toward fulfilling the next milestone more rewarding.
UP CLOSE & PERSONAL
In the pages that follow, I offer clear insight into my personal and professional experience. Take a look to see where I can collaborate with you to do something great!
PROFESSIONAL HISTORY
Here you will find a showcase of each of these roles.
They were all unique and reflect the culmination
of my personal and professional development.
SENIOR BUSINESS DEVELOPMENT MANAGER
Develop and manage critical communications to Agents and Insureds.
Oversee sales functions to include establishment and attainment of sales goals and objectives.
Manage the distribution system within assigned territories including recruiting, appointing, and motivating independent agents, brokers and others who are engaged to promote.
Develop and maintain strong relationships within agent/broker community.
Monitor the competitive activity and trends within assigned territory.
Create and maintain detailed records on sales activities; provide monthly feedback to Vice President.
SENIOR CLAIMS SPECIALIST, PROASSURANCE
Direct management: Medical professional liability claims involving physicians and hospitals.
Negotiations: $20,000+ average savings when negotiating case settlements.
Claims investigation: Review physician claim history, medical records, and third party claimant interactions.
Trial Management: Attend trials to assist in defense strategy discussions and physician preparation.
Vendor Management: Monitor and direct defense counsel activities and control legal expenses.
Participate in review processes to evaluate liability, case value, and reserving functions.
UNDERWRITER, PROASSURANCE
Prior to each annual renewal, I reviewed new business and renewal applications to make decisions about risk, acceptance, pricing terms, and conditions. Creating new business and renewal quotes for prospective clients facilitated increased year over year premium by 12% to 15%.
A comparison of year over year risk and loss history allowed us to ensure each risk was appropriately priced. Underwriting transactions were approved with analytics and documentation to support my decisions.
Attended Committee and Department meetings offering valuable insights from my Claims and Underwriting experience. Various special projects were performed or supervised by me as directed by management.
SENIOR CLAIMS SPECIALIST, PROASSURANCE
Responsible for direct management of assigned professional liability claims on behalf of physician and hospital insureds including claims investigation, monitoring of defense counsel activities and control of legal expenses. Participate in review processes to evaluate liability, case value, and reserving functions. Participate in negotiations. Attend trials, settlement conferences, mediations, insured meetings.
Prepared trial and mediation reports to management.
ASSISTANT MANAGER, ENTERPRISE HOLDINGS, INC.
Supervised six-employee rental branch operations and employee development.
Grew rental fleet of 120+ automobile units to 160 units.
Maintained complete customer satisfaction through relationship building and sales skills.
LEADERSHIP EXPERIENCE
Deacon: November 2001 - July 2011
Assistant Department Head - Security: September 2001 - July 2011
Assistant Department Head - Performing Arts: June 2001 - July 2011
SKILLS
NEGOTIATION
One of the most important skills to learn is negotiation. During negotiations, I utilize my education and experience to reach mutually acceptable resolutions. I continue to learn and expand my negotiations skills to reach settlements to include savings of up to $20,000 and more.
PROJECT MANAGEMENT
Team management through the use of proven functional leadership skills. I have been trained to utilize the principles of the Project Management Book of Knowledge to effectively lead project teams. Throughout my day, I work to motivate others to accomplish personal and professional goals.
VENDOR MANAGEMENT
Throughout my career, my responsibilities have included the management of third-party vendors. I have focused on appropriate vendor guidance, cost containment, and effective use of resources.
RISK MANAGEMENT
Assessment of risk and loss is my focus when working on individual and group assignments. I use specific risk analysis tools to help me with assessment, planning, and mitigation of risk.
EDUCATIONAL EXPERIENCE
MBA-PROJECT MANAGEMENT, AMBERTON UNIVERSITY
BA-PSYCHOLOGY, WAYNE STATE UNIVERSITY
COURSEWORK TOWARD MS-ORGANIZATIONAL LEADERSHIP & ETHICS, ST. EDWARD'S UNIVERSITY
QUESTIONS & ANSWERS
WHO IS DELANO MCGREGOR?
As a native Detroiter, I grew up in an economically depressed environment. Nevertheless, my family sought opportunities for cultural and educational growth. My academic and athletic abilities took me to Wayne State University where I continued to seek opportunities to expand my skills. These skills and experiences grew while
working for major corporate entities. I have made a habit of sharing my experience by performing community service to assist others.
WHAT MOTIVATES YOU TO SUCCEED?
It is my strong belief that when people work together, great things can be accomplished.
Optimism propels me through any difficulties I face. Every day, I make it my goal to look for the creative opportunities of each situation. People often ask how my day is going and my answer will always be that my day is going very well. Don’t be misled into thinking that I wear rose colored glasses. This is far from the truth. However, I wake up each day with the purpose of directing my response to the issues of life.
I am motivated to create the life I want and use the undesirable experiences as learning tools while working toward the next milestone.
WHAT ABOUT COLLABORATION?
Creating an atmosphere of collaboration is one of my assignments in life. I work with others to develop key performance indicators to ensure successful outcomes. My experiences include cross-functional team collaboration that resulted in increased revenue from organic and prospective sources. I worked with sales and marketing partners to grow our existing book of business as well as its expansion.
ARE YOU A TEAM PLAYER?
I truly believe in the value of collaborative environments. Success never happens without input from others. Think about a successful individual from any genre or profession. Not one person comes to mind who created or maintained success without help from others. Working collaboratively, sharing ideas, and discovering new processes should be at the heart of any team. I created ways to encourage collaboration within my organization.
With the valuable input of others, I submitted a proposal that was adopted to create a knowledge base of the professional and personal skills for employees. The idea for this endeavor arose from multiple requests for specific talents held by employees. It is my strong conviction that we are stronger together.
COMMUNICATING IDEAS WITH OTHERS
Ideas are best when they are expressed. Clear, concise communication skills continuously serve me well. One focus is to ensure any message I convey reaches all hearers with clarity and understanding. I work diligently to master all forms of effective communication.
I successfully completed a Public Speaking course through Samford University. While completing my MBA, I earned a 4.0 in graduate level course - Persuasive Communication. My enhanced communication skills allow many creative ideas to be shared for maximum effectiveness.
"Happiness is not something ready made. It comes from your own actions."
- Dalai Lama
